At Mrs Best (Soda Design Ltd) we take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us.


Information we Collect

In order to fulfil your order we rely on Etsy to provide us with the necessary data needed in order to process your order in a timely manner. The data we collect is your name and postal address. We may also contact you for additional information such as your email address. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

You may revoke your consent at any time and have the right in detail to request details of the information we keep.


Why we Need Your Information and How we Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years, inline with our legal requirement to do so as a limited company.


Your Rights

As a residence of the EU, you are subject to rights and privacy laws under the GDPR law.
• You have the right to revoke your permissions at any time except where it is legal for Mrs Best (Soda Design Ltd) to keep them for the processing of our business requirements by law.
• You have the right to access to your personal data within normal business hours via electronic format.
• You have the right to withdraw from any mailing list or social media outlet at any time.
• You have the right to complain to your local data protection agency about the information we keep that is outside of what is required by law.


Contact Information

For purposes of EU data protection law, I, Sarah Best, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at hello@mrsbest.co.uk.
Alternatively, you may mail me at: Mrs Best, Soda Design Ltd, Branston Court, Branston Street, Birmingham B18 6BA, UK.